Navigating Difficult Conversations
Effectively address concerns of employees and customers even during times of crisis.
In this class, you will learn how to:
- Identify common underlying issues, concerns, and assumptions behind difficult conversations
- Examine the 3 categories (& predictable errors) of difficult conversations
- Explore ways to prepare for a difficult conversation
- Review and practice a 2-Step model to initiate a difficult conversation
Please note, if registration has closed, please contact info@wwbic.com until the day of a class to receive access.
Navigating Difficult Conversations
Date and Time
Tuesday Aug 18, 2020
6:00 PM - 7:30 PM CDT
Tuesday August 18th, 2020
6 pm to 7:30 pm
Location
VIRTUAL
Fees/Admission
Free
Register online: https://www.wwbic.com/registration-checkout/?uts=1596209549#checkout