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BEGIN:VEVENT
DTSTART:20180503T193000Z
DTEND:20180503T210000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Free Hospitality & Customer Service Workshop
DESCRIPTION:What does your welcome mat look like?  What is your visitor preparedness strategy? These are just two of the many questions for the Heart of the Valley that will be answered through the Department of Tourism's Hospitality & Customer Service Workshop.  All of the good marketing in the world won't make a bit of difference if our customers do not have an exceptional experience.  This is clearly true for businesses\, but also for local groups sponsoring events that bring visitors here   and for the community as a "destination".  This workshop will help us be the best we can be in all of our customer interactions.\n\nDesigned in modules\, the training will be offered as a 90-minute session covering:\n\n	Bringing Fun To Life In Wisconsin \n	Fun\, Delivered: The Basics of Customer Service \n	The Fun Starts With You: Show Pride in Your Region \n	Calm Down\, Have Fun: Defusing Angry Customers \n\n The program is designed for front-line staff\, management\, business owners\, nonprofit groups\, volunteers and residents   anyone who works with the public and wants to make a positive and lasting impression with both customers and visitors.\n\nWe can't promote the Heart of the Valley Area as a FUN and INVITING destination unless we can guarantee excellent customer service in all of our interactions with guests.  Please consider attending this important\, free program.\n\nPresented by:\n\nDavid Spiegelberg\n\nRegional Tourism Specialist/Southeast Wisconsin\n\nWisconsin Department of Tourism
X-ALT-DESC;FMTTYPE=text/html:<span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;">What does your welcome mat look like?&nbsp\; What is your visitor preparedness strategy? These are just two of the many questions for the Heart of the Valley that will be answered through the Department of Tourism&rsquo\;s Hospitality &amp\; Customer Service Workshop.&nbsp\; All of the good marketing in the world won&rsquo\;t make a bit of difference if our customers do not have an exceptional experience.&nbsp\; This is clearly true for businesses\, but also for local groups sponsoring events that bring visitors here &ndash\; and for the community as a &ldquo\;destination&rdquo\;.&nbsp\; This workshop will help us be the best we can be in all of our customer interactions.<br />\nDesigned in modules\, the training will be offered as a 90-minute session covering:</span></span></span>\n<ul>\n	<li style="color:#111111\;vertical-align:bottom\;"><span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;">Bringing Fun To Life In Wisconsin </span></span></span></li>\n	<li style="color:#111111\;vertical-align:bottom\;"><span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;">Fun\, Delivered: The Basics of Customer Service </span></span></span></li>\n	<li style="color:#111111\;vertical-align:bottom\;"><span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;">The Fun Starts With You: Show Pride in Your Region </span></span></span></li>\n	<li style="color:#111111\;vertical-align:bottom\;"><span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;">Calm Down\, Have Fun: Defusing Angry Customers </span></span></span></li>\n</ul>\n<span style="color:#000000\;"><span style="font-size:12px\;"><span style="font-family:arial\;"> The program is designed for front-line staff\, management\, business owners\, nonprofit groups\, volunteers and residents &ndash\; anyone who works with the public and wants to make a positive and lasting impression with both customers and visitors.<br />\nWe can&rsquo\;t promote the Heart of the Valley Area as a FUN and INVITING destination unless we can guarantee excellent customer service in all of our interactions with guests.&nbsp\; Please consider attending this important\, <u>free</u> program.<br />\nPresented by:<br />\nDavid Spiegelberg<br />\nRegional Tourism Specialist/Southeast Wisconsin<br />\nWisconsin Department of Tourism</span></span></span><br />\n&nbsp\;
LOCATION:Chamber Office 101 E. Wisconsin Ave. Kaukauna
UID:e.2456.1535
SEQUENCE:3
DTSTAMP:20260510T220839Z
URL:https://business.heartofthevalleychamber.com/events/details/free-hospitality-customer-service-workshop-1535
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